Terms & Conditions
Terms & Conditions
Welcome to Faith in Forest, your destination for premium handcrafted candles. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions of use. Please review these terms carefully before placing an order.
1. Acceptance of Terms By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please refrain from using our website.
2. Orders All orders placed through our website are subject to availability and acceptance. Once you place an order, you will receive an email confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. Acceptance of your order and completion of the contract between you and Faith in Forest will occur when we dispatch the ordered products to you.
3. Pricing and Payment Prices for our products are listed in Canadian dollars and are subject to change without notice. Payment for orders must be made in full at the time of purchase. We accept major credit cards and other forms of payment as specified on our website.
4. Shipping We offer shipping within Canada and select international destinations. Shipping costs and delivery times vary depending on the shipping method selected and your location. Please refer to our Shipping Policy for more information.
5. Returns and Exchanges We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to request a return or exchange. Please review our Returns & Exchanges Policy for more information on eligibility and procedures.
6. Intellectual Property All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Faith in Forest and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or otherwise use any content from our website without prior written consent.
7. Limitation of Liability Faith in Forest shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use or inability to use our website or products, including but not limited to damages for loss of profits, data, or other intangible losses.
8. Governing Law These terms and conditions shall be governed by and construed in accordance with the laws of the province of Ontario, Canada. Any disputes arising out of or related to these terms and conditions shall be resolved exclusively in the courts of Ontario.
9. Changes to Terms Faith in Forest reserves the right to modify or revise these terms and conditions at any time without prior notice. By continuing to use our website after any changes are made, you agree to be bound by the revised terms.
10. Contact Us If you have any questions or concerns about these terms and conditions, please contact us at hello@faithinforest.com.
Thank you for choosing Faith in Forest. We appreciate your business!
click below for responses to frequently asked questions. If you cannot find the answer you're looking for, please contact us below.
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Are your candles vegan?
Yes, our candles are 100% vegan-friendly. We do not use any animal-derived ingredients in our products.
How long do your candles burn?
Our candles have an average burn time of 45 hours, providing hours of delightful fragrance and ambiance.
Do you use lead free wicks?
Absolutely. Our candles are crafted with lead-free wicks to ensure a clean and safe burn every time.
Are your candles handmade?
Yes, each of our candles is lovingly handcrafted in small batches to maintain the highest quality and attention to detail.
Do you offer refill options for your candles?
At this time, we do not offer refill options for our candles, but we are continuously exploring sustainable solutions and will potentially explore refills in the near future.
Can I recycle or reuse your candle containers?
Yes, our candle containers are designed to be reusable or recyclable. After enjoying your candle, simply clean out the container and repurpose it as desired.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact us for more information.
Are your candles shipped in eco-friendly packaging?
Yes, we are committed to sustainable practices. Our candles are shipped in eco-friendly packaging materials whenever possible.
Can I subscribe for regular candle deliveries?
At this time, we do not offer a subscription service, but it is something we are considering for the future.
Do you offer candle accessories, such as wick trimmers or candle snuffers?
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
What is your return or exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our return or exchange policy.