Shipping & Handling
Thank you for choosing Faith in Forest for your candle needs! We strive to provide you with exceptional service and ensure that your candles arrive safely and promptly. Please review the following information regarding our shipping and handling policies:
1. Processing Time: Orders are typically processed and shipped within 1-3 business days from the date of purchase. During peak periods or holidays, processing times may be slightly longer. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
2. Shipping Methods: We offer a variety of shipping options to suit your needs, including standard shipping, expedited shipping, and international shipping. Shipping costs and delivery times vary depending on the shipping method selected and your location. Please refer to our Shipping Policy for more information on available shipping options and estimated delivery times.
3. Shipping Rates: Shipping rates are calculated based on the weight of your order and the shipping destination. You will be able to view the shipping costs for your order during the checkout process before completing your purchase. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your candles.
4. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and track its progress as it makes its way to you. If you have any questions or concerns about the status of your order, please don't hesitate to contact us.
5. Packaging: We take great care in packaging your candles to ensure they arrive safely and in perfect condition. Each candle is securely wrapped and packaged in eco-friendly materials to minimize waste and reduce environmental impact. If your order arrives damaged or defective, please contact us immediately so we can assist you with a replacement or refund.
6. International Shipping: We offer international shipping to select countries. Please note that international orders may be subject to customs fees, taxes, or import duties imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout. Please familiarize yourself with your country's import regulations before placing an international order.
7. Contact Us: If you have any questions or concerns about shipping and handling, please don't hesitate to contact us. Our customer service team is here to assist you and ensure that your shopping experience with Faith in Forest is enjoyable and stress-free.
Thank you for choosing Faith in Forest for your candle needs. We appreciate your support and look forward to serving you!
click below for responses to frequently asked questions. If you cannot find the answer you're looking for, please contact us below.
contact
Are your candles vegan?
Yes, our candles are 100% vegan-friendly. We do not use any animal-derived ingredients in our products.
How long do your candles burn?
Our candles have an average burn time of 45 hours, providing hours of delightful fragrance and ambiance.
Do you use lead free wicks?
Absolutely. Our candles are crafted with lead-free wicks to ensure a clean and safe burn every time.
Are your candles handmade?
Yes, each of our candles is lovingly handcrafted in small batches to maintain the highest quality and attention to detail.
Do you offer refill options for your candles?
At this time, we do not offer refill options for our candles, but we are continuously exploring sustainable solutions and will potentially explore refills in the near future.
Can I recycle or reuse your candle containers?
Yes, our candle containers are designed to be reusable or recyclable. After enjoying your candle, simply clean out the container and repurpose it as desired.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact us for more information.
Are your candles shipped in eco-friendly packaging?
Yes, we are committed to sustainable practices. Our candles are shipped in eco-friendly packaging materials whenever possible.
Can I subscribe for regular candle deliveries?
At this time, we do not offer a subscription service, but it is something we are considering for the future.
Do you offer candle accessories, such as wick trimmers or candle snuffers?
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
What is your return or exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our return or exchange policy.