Returns & Exchanges

Returns Policy

At Faith in Forest, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns process to ensure your peace of mind. Please review the following information regarding our returns policy:

1. Eligibility: To be eligible for a return, your item must be unused, in its original condition, and returned within 30 days of the original purchase date. Items that have been used or damaged may not be eligible for a refund or exchange.

2. Return Process: To initiate a return, please contact our customer service team at hello@faithinforest.com with your order number and a brief explanation of the reason for the return. Our team will provide you with further instructions and a return authorization (RA) number, which must be included with your return shipment.

3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., incorrect or damaged item). We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is received safely.

4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to the original method of payment within 3-5 business days. Please note that shipping charges are non-refundable, and a restocking fee may apply to certain returns.

5. Exchanges: If you would like to exchange an item for a different scent, please indicate your preference when contacting our customer service team. We will do our best to accommodate your request, subject to product availability.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will work with you to resolve the issue and provide a replacement or refund as needed.

7. Exceptions: Certain items may not be eligible for return or exchange, including personalized or custom-made products. Please check the product description or contact us for more information about specific items.

8. Contact Us: If you have any questions or concerns about our returns policy, please don't hesitate to contact us at hello@faithinforest.com. Our customer service team is here to assist you and ensure that your shopping experience with Faith in Forest is enjoyable and stress-free.

Thank you for choosing Faith in Forest for your candle needs. We appreciate your support and look forward to serving you!