Privacy Policy
At Faith in Forest, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a purchase from our online store. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect: When you visit our website or make a purchase, we may collect certain information from you, including:
- Personal information such as your name, email address, shipping address, and payment details.
- Non-personal information such as your IP address, browser type, and device identifiers.
We collect this information in order to process your orders, communicate with you, and improve our website and services.
2. How We Use Your Information: We use the information we collect for the following purposes:
- To process and fulfill your orders and provide customer service.
- To communicate with you about your orders, account, or inquiries.
- To send you promotional offers, newsletters, or marketing communications (if you have opted in to receive them).
- To improve our website, products, and services.
We will not sell, rent, or disclose your personal information to third parties without your consent, except as required by law or to fulfill your orders (e.g., sharing your shipping address with our shipping carriers).
3. Cookies and Tracking Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior and preferences on our website. These technologies help us personalize your experience, analyze website traffic, and improve our services. You can adjust your browser settings to refuse cookies or to be notified when cookies are being sent, but this may affect your ability to use certain features of our website.
4. Data Security: We take the security of your personal information seriously and implement measures to protect it from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technology to secure your sensitive data during transmission and storage.
5. Your Rights: You have the right to access, update, or delete your personal information at any time. You can also opt out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or by contacting us directly.
6. Changes to This Policy: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website.
7. Contact Us: If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at [contact email].
By using our website or making a purchase from us, you consent to the terms of this Privacy Policy. Thank you for trusting Faith in Forest with your personal information.
click below for responses to frequently asked questions. If you cannot find the answer you're looking for, please contact us below.
contact
Are your candles vegan?
Yes, our candles are 100% vegan-friendly. We do not use any animal-derived ingredients in our products.
How long do your candles burn?
Our candles have an average burn time of 45 hours, providing hours of delightful fragrance and ambiance.
Do you use lead free wicks?
Absolutely. Our candles are crafted with lead-free wicks to ensure a clean and safe burn every time.
Are your candles handmade?
Yes, each of our candles is lovingly handcrafted in small batches to maintain the highest quality and attention to detail.
Do you offer refill options for your candles?
At this time, we do not offer refill options for our candles, but we are continuously exploring sustainable solutions and will potentially explore refills in the near future.
Can I recycle or reuse your candle containers?
Yes, our candle containers are designed to be reusable or recyclable. After enjoying your candle, simply clean out the container and repurpose it as desired.
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale pricing and bulk discounts for larger orders. Please contact us for more information.
Are your candles shipped in eco-friendly packaging?
Yes, we are committed to sustainable practices. Our candles are shipped in eco-friendly packaging materials whenever possible.
Can I subscribe for regular candle deliveries?
At this time, we do not offer a subscription service, but it is something we are considering for the future.
Do you offer candle accessories, such as wick trimmers or candle snuffers?
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.
What is your return or exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our return or exchange policy.